Frequently Asked Questions
All residential and commercial locations in the City of Los Altos with an active alarm system are required by Ordinance to have an alarm permit (Municipal Code, Chapter 6.04).
Please complete the online registration form
You may also contact the City of Los Altos Alarm Program:
Monday - Friday 9am - 5pm PST
Email: losaltosca@citysupport.org
Phone: (888) 865-9770
Commercial / Residential Permit Registration Fee: $43.50
Commercial / Residential Annual Permit renewal Fee: $43.50
The alarm ordinance is posted online on this website - Los Altos Municipal Code Chapter 6.04
An Alarm user shall be subject to fines, depending on the number of false alarms during the course of a permit year, based upon the following schedule:
1st & 2nd False Alarm - $0
3rd+ False Alarm - $260 (each)
Over 98 percent of the alarm signals generated in the United States end up being false. Responding to false alarms takes emergency responders away from actual emergency situations. In an effort to make alarm users aware of this problem and mitigate the incidence of false alarms, the City of Los Altos enacted an Alarm Systems Ordinance (Municipal Code, Chapter 6.04). The Ordinance requires that all owners of an active alarm system (both residential and business) obtain a permit and pay fines to the City for excessive false alarm activity.
"False alarm" shall mean an alarm signal eliciting a response by police when a situation requiring a response by police does not in fact exist. "False alarm" shall not include an alarm signal caused by violent conditions of nature or other extraordinary circumstances not reasonably subject to control by the alarm business operator or alarm user.
No, you will never be assessed a fee for a legitimate alarm/panic signal.
*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)
*Submit via email using the Contact Us page.
*Be sure to include Permit #, alarm location address, and incident date(s) in question.
*Submit within thirty (30) calendar days of the notice imposing the charge.
Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user: HERE
Los Altos Alarm Program
PO BOX 6112
Concord, CA 94524
No. Alarm Permits are not transferable from one property location to another.